Privacy Policy for smackshire.com

1. Introduction

Smackshire Holdings LTD (“we,” “our,” or “us”) is fully committed to safeguarding the privacy and personal data of all individuals who access or use the services offered via our website — smackshire.com (the “Site”). We recognize the importance of protecting personal data and endeavor to ensure compliance with applicable data protection laws, including, where applicable, the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the California Consumer Privacy Act (“CCPA”).

This Privacy Policy outlines how we collect, use, store, and protect personal information relating to visitors, registered users, and any other individuals interacting with smackshire.com.

2. Scope of This Policy and Data Controller Role

This Privacy Policy applies to personal data collected through your use of smackshire.com, including through any affiliated digital platforms operated by us. Smackshire Holdings LTD, as the legal operator of the website, acts as the data controller for purposes of the GDPR and as a business under the CCPA, determining the purposes and means of processing your personal data.

By interacting with our website, you acknowledge that you have read and understood the terms of this Privacy Policy. If you do not agree with its terms, please discontinue use of our services.

3. Categories of Data Processed

We collect several categories of personal data to deliver and improve our services:

a. Usage Data
Includes information about your interaction with the site such as browser type, IP address, pages visited, session duration, time zone, referring URLs, and platform utilization statistics.

b. Account Data
Information you provide when creating an account or making a purchase, including your full name, email address, billing/shipping address, and contact number.

c. Profile Data
Includes details about your preferences, purchase history, behavior on site, saved items, and other insights that help us personalize your experience.

d. Communication Data
Comprises records of your interactions with us, such as support requests, emails, chat transcripts, and communications through our contact forms or social media.

e. Technical Data
Information about the devices and systems you use to access our services, including device model, operating system, browser data, time settings, and language preferences.

f. Transaction Data
Details related to orders placed through the Site, such as payment method, transaction ID, shipping address, and delivery status.

g. Preference Data
Marketing preferences, communication methods, consents, and expressed interests in specific products, features, or promotions.

4. Legal Bases for Processing (GDPR Compliance)

We process your personal data based on one or more of the following legal bases under the GDPR:

– Performance of a contract: Necessary to fulfill our contractual obligations to you, including order processing and account administration.
– Consent: Provided voluntarily by you, particularly in relation to marketing communications or reliance on cookies.
– Legitimate interests: To support the efficient operation, analysis, and improvement of our Site and services, anti-fraud measures, and customer service provisions, provided your rights do not override our activities.
– Legal obligation: Where processing is required to comply with applicable legal and regulatory obligations.

5. Your Rights

Subject to certain limitations, data subjects have the following rights under the GDPR:

– Right of Access – to request access to the personal data we hold about you.
– Right to Rectification – to have inaccurate or incomplete data corrected.
– Right to Erasure – to request deletion of your data under certain conditions.
– Right to Restriction – to request limited processing of your data.
– Right to Data Portability – to receive your data in a structured, commonly used format and transmit it to another controller.
– Right to Object – to object to processing based on legitimate interests or direct marketing.

For California residents under the CCPA, you have the right to:

– Know what personal data is being collected and how it is used.
– Request deletion of your personal data.
– Opt out of the sale or sharing of personal data.
– Non-discrimination for exercising your privacy rights.

To exercise these rights, you may contact us at [email protected].

6. Security Measures

We implement robust security protocols to protect your information against loss, misuse, unauthorized access, disclosure, alteration, or destruction. This includes:

– End-to-end encryption of sensitive data.
– Access controls restricting data to authorized personnel.
– Regular system monitoring and intrusion detection.
– Routine secure backups of critical data.
– Staff training on data protection responsibilities.

While we strive to use commercially acceptable means to protect your data, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. International Transfers

Due to the global nature of our infrastructure and service providers, data may be processed outside your jurisdiction. Where applicable, we rely on Standard Contractual Clauses and other internationally recognized transfer mechanisms to ensure adequate protection in accordance with GDPR requirements.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the outlined purposes unless a longer retention period is required or permitted by law. Our retention schedule includes:

– Account Data – retained for as long as your account remains active and up to seven years thereafter, for tax and compliance purposes.
– Transaction Data – retained for seven years to comply with financial obligations.
– Communication Data – retained for two years.
– Technical and Usage Data – anonymized and retained for analytics for up to three years.
– Preference and Marketing Data – retained until consent is withdrawn or five years post last engagement.

Data is securely disposed of once the applicable retention period expires.

9. Cookie Policy

We use cookies and similar technologies on smackshire.com to enhance user experience and site functionality. Cookies fall into the following categories:

– Essential Cookies: Required for core functionality such as site navigation and access to secure areas.
– Functional Cookies: Enable enhanced personalization, remembering your preferences and settings.
– Analytics Cookies: Collect statistics on website usage to improve performance and user experience.
– Performance Cookies: Help in measuring and optimizing site loading times and responsiveness.

10. Cookie Management and Compliance

Users in the European Economic Area and California are presented with cookie banners or preference centers upon first visit, allowing you to accept, refuse, or customize your cookie settings in compliance with GDPR and CCPA. Most browsers allow you to manage cookies through browser settings. Please note that disabling certain cookies may affect website functionality.

You can withdraw your consent or change your cookie preferences at any time by accessing the cookie settings on smackshire.com.

11. Protection of Children’s Privacy

We do not knowingly collect or solicit personal data from individuals under the age of 13. If we become aware that we have inadvertently collected personal data from a child under 13 without verified parental consent, we will take steps to delete such data promptly.

12. Policy Updates & Notifications

We reserve the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or technological developments. We may notify you via the Site or email, when required, but we encourage users to review this page occasionally to stay informed of any updates.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at:

Email: [email protected]
Website: smackshire.com

We are fully committed to transparency and upholding your rights regarding your personal information.

This Privacy Policy affirms our adherence to data protection obligations under GDPR, CCPA, and other applicable laws. For any concerns regarding your data, you are welcome to reach out to us using the contact details above.